DELIVERY AND RETURNS POLICY
Because We Care
Contact-Free Deliveries Due To COVID-19
During these challenging times our freight partner Hermes has moved to contact-free delivery to make health and safety a top priority. To do this, there are some changes to the way Hermes couriers deliver parcels, including:
Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose 'divert' to select a safe place.
If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.
If there is no safe place available, please be assured that we will always attempt delivery 3 times
We appreciate your co-operation, patience and understanding at this time.
Thank you for visiting and shopping at FunKitz by AToZ UK. The Following are the terms and conditions that constitute our Delivery and Returns Policy.
Delivery processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the delivery of your order we will contact you as soon as possible via email or phone.
Delivery charges for your order will be calculated and displayed at checkout.
UK Delivery Options
UK Standard Delivery (2-4 working days)- FREE
UK Next Day Delivery (Shipped by Royal Mail special delivery) - £8.70
Europe & Ireland (7-10 working days) - £9.95
Worldwide (8-12 working days)- £12.95
Returns and Refunds
You have 30 calendar days to return an item from the date you received it. To be eligible for a return your item must be unused and in the same condition that you received it.
You should return your items via a secure and insured delivery service (such as Royal Mail recorded Delivery), as we cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that all return postage costs are the responsibility of the customer.
We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 24 hours. You will receive the credit within a certain amount of days this will depend on your card issuer's policies.